November 2021 Chapter Meeting
Forget about Project and Requirements Metrics!
Product Metrics Is Where It's At!
As a BA or PO, the most critical piece of the "How do I add value?" puzzle is rooted in understanding the metrics that track the customer's behavior with the product. Defining, understanding, and facilitating the team in making "metrics that matter" a reality is where the value truly gets delivered. Whether you work on project, product, features, enhancements, or bug fixes; getting the customer impact and behavior changes defined and implemented successfully is where great business analysis truly stands out! This applies to Agile, Digital Transformations, DevOps, and even traditional project environments.
In this session:
- Learn about what product and customer metrics are and why they are so important to analysis
- Discover the steps to use in your analysis to ensure the leaders, stakeholders and teams are all aligned to deliver real customer and end user value.
- Learn how these steps cultivate leadership buy in, team clarity, and end user change management
Presenter: Angela Wick